1. About Us

Malaysia is amongst highest when it comes to football engagement levels globally, with 70% interest and 30% active participation, through TV and social media as well as growing interest in domestic football matches. It is this love and passion for the sport that has brought about the inception of Football Republic on the 5th of August 2017. Football Republic is a store that allows customers to learn, customize and experience all aspects of the game, locally or globally.

Football Republic is brought to you by AL-Ikhsan Sports Sdn Bhd, the leading sports Retailer in South East Asia.

2. Working with Us

Score your Goal with us. Please send us your CV/Resume for the opportunity to be part of the team and grow together with us.

HR Department (Recruitment)
recruitment@al-ikhsan.com.my

3. Privacy Policy

At Football Republic, the security of our customer’s data is very important. Any personal data you provide to us will be stored securely and confidentially. It will be processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect from you when you interact with us and how we use the data.

We take strict technical and organisational measures to protect against unauthorised or unlawful use of your personal data, including encrypting the data to applicable industry standards.

Where you have set a password to enable you to access parts of our site, you are responsible for keeping this password confidential. Please do not share your password.

Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.

1.1. Your consent
By providing your personal data to us, you have read and accepted our Privacy Policy herein; and you have consented to the processing of your personal data by us in the manner set out herein. If you provide personal data of third parties (if any) to us, you warrant and represent to us that you have obtained the required consent of the third parties for the processing of the relevant personal data by us in the manner set out herein.

1.2. Notice and Choice Principle Statement
• We may be required to collect personal data from you during the course of your dealings with us or for the purpose of our business activities. Such personal data may include but not limited to: –

a. Name (as per identity card)
b. Preferred name
c. Identity / passport number
d. Age, birth date, gender, nationality
e. Contact number
f. Residential address, email address
g. Bank account details
h. Preferred sports brands and categories
i. Information as to physical or mental health, political opinions, religious beliefs or other belief of similar nature
j. The commission of an offence or alleged commission of an offence and such other data necessary for the purposes which the personal data is collected

• Note that your personal data may be used for the following reasons:

a. Fulfilling orders – Details such as your identification, contact and payment information are provided to us in order for us to enter into a contract with you. These details may need to be shared with a third party in order for us to supply or deliver the product that you ordered. We will retain these details for a period of time after the completion of transaction to ensure contractual obligations such as exchanges, guarantees etc are fulfilled and to ensure that any legal obligations for the retention of transactional data are met.
b. Marketing Communications – To inform you about products and services that you may have enquired about via email, mobile, phone or other digital means including social media platforms or similar products and services. To also be updated on your marketing preferences and to administer any competition run by the Group (Please refer to the specific terms and conditions for each competition.
c. Providing services – To revert to you on services that you may have requested from us
d. Registration – For you to set up an account with us on any of our platforms, we will use the information to maintain and update your account (e.g. such as a change of address, status or preferences)
e. Administering our Website – To improve the user experience and efficacy of our website, we will analyse and improve the use of our Website, including how users navigate through the Website, measure and analyse our advertising; make recommendations to you, other users of our Website and users of the services of our Third-Party Advertisers about products or services that may be of interest to you or them;
f. Keeping our Website secure
g. Processing payments and preventing fraudulent transactions (To carry out this out – we may pass your details to a third party)
h. For job applications – To assess and process your applications
Generally, we process this data where we have your consent to use it, where it is necessary to execute our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.

• Please note that your personal data is necessary for us to carry out the aforesaid purpose. The failure to supply such personal data will or may:
a. Result in us being unable to administer the business or contractual relationship between us and you.
b. Result in us being unable to provide you with information about the products, offers, activities, events and programmes organised, managed, facilitated, sponsored and/or participate by us.
c. Result in us being unable to provide you with information about the products, services, events and programmes offered by selected third parties which may interest you.

The length of time in which we keep your personal data We will not retain your information for any purpose(s) for longer than it is necessary and we will only retain the relevant personal data that is necessary in relation to the purpose.

We will retain the personal information you provided during the registration of account on our Website for as long as that account remains in existence.

We will retain the details given during any contact you may have with our customer services department for as long as is necessary to resolve your query and for a short period after the query is closed.

Upon making a purchase through our Website, we will retain limited personal data such as name, email address and postal address until a request that we update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers comes from you. We will retain transaction information for as long as required by law. We will also retain information regarding your website browsing history for the same period.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited amount of time, even after you have closed your account with us.

We retain information relating to job applications for as long as it takes to process the application and, if it is unsuccessful, we may still retain the information for an additional period of around 6 months. If the application is successful, your information will be retained in accordance with our staff privacy policy.

We will retain your personal information for a limited time beyond the specified retention period, to allow for information to be reviewed and deletion to take place.

1.3. Sharing of your personal data
• Your personal data may be shared with:

a. Other companies within the Al-Ikhsan Group & stakeholders
b. Our professional advisers, consultants, including, without limitation, our insurers
c. Our suppliers, business partners and sub-contractors
d. Our Third Party Advertisers
e. Search engine and web analytics providers.

We may disclose your personal data to any prospective/actual purchaser and/or their advisers in the event that we were to sell our business or assets.

We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the detection or prevention of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

From time to time, our Website may contain links to and from websites of third parties. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

1.4. Where your personal data is stored:
• The information that we collect from you will be stored within our servers (internal and external). It may also be processed by one of our suppliers. We will ensure that all applicable safeguards are in place.

1.5. Your rights to your personal data
• You have the right to request for access to and for correction of your personal data. You may also request us not to process your personal data for marketing purposes. You may exercise your right to prevent this by ticking on certain boxes on the forms that we use to collect your data, clicking the unsubscribe button on any communication that we may have sent you or by contacting us.

Where you have consented to us using your personal data, you have to right to withdraw consent at any time. If any of the information we have about you is inaccurate or incomplete, you can notify us and request that we correct or supplement it.

You have the right, with some exceptions, to request for a copy of any personal data we hold about you. If you chose to exercise this right, then in some circumstances any access request may be subject to a fee to mitigate our costs of providing you with the information we hold about you.

If you have a complaint about how your personal data is handled by us, you may be able to request that we restrict how we use your personal data while your complaint is being resolved. In certain circumstances you may ask us to erase your personal data. Once you withdraw your consent, it is no longer necessary for us to use your personal data.

1.6. Changes to our Privacy Policy
Our Privacy Policy may be revised and updated from time to time. We recommend that you visit this webpage to review the most updated version of our Privacy Policy each time you provide your personal data to us.

1.7. Enquiries
If you have any inquiries or complaints in respect of your personal data; or regarding our Privacy Policy, you may contact us via telephone call / in writing at the postal / email address specified in paragraph 12 herein.

4. Terms & Conditions

This is the user agreement for the use of the services provided by www.myfootballrepublic.com.

www.myfootballrepublic.com reserves the right to change this agreement at any time with its terms effective immediately as they are posted on the site.

Images that been used are only for illustration purposes.

www.myfootballrepublic.com disclaims all and any liability to readers and advertisers of any kind for loss or damage of any nature arising out of or in connection with our site, services, products, or this agreement. Any recourse is unavailable to any advertisers or readers in this event.

All brand names, product names and titles used in www.myfootballrepublic.com are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders’ rights.

The service may be unavailable from time to time for maintenance or other reasons. www.myfootballrepublic.com makes no warranty that the service will meet the user’s requirements, that the service will be uninterrupted, timely, error free, or completely secure from the possibility of malicious attack.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.myfootballrepublic.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

www.myfootballrepublic.com com may revise and/or discontinue products at any time without notice as part of Football Republic policy of on-going product updates and revisions. Revised or updated products will have the functionality and performance of the products ordered. The Customer accepts that Football Republic’s policy may result in differences between the specification of products delivered to the Customer and the specification of products ordered.

All items purchased from www.myfootballrepublic.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We will not bear any responsibility for any products loss or damages.

The purchase of products through www.myfootballrepublic.com is available only to users who can form a legally binding contract under applicable law. www.al-ikhsan.com may be used only for lawful purposes.
Please note that some of our processes are manual and errors may arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.

1.1. Limitation of liability:
Football Republic’s total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of Products and/or services under these Terms & Conditions.
Football Republic shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase of the Products, even if Football Republic has been advised of their possibility.

Any service response or delivery times stated by Football Republic in the service contracts are approximate only and Football Republic shall not be liable for any direct or indirect loss or damage arising from its failure to meet such response or delivery times, howsoever occasioned.

Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by Football Republic shall be subject to correction without any liability on the part of Football Republic.

This Website and all information, content, materials, software and Products included on or otherwise made available to you through this Website are provided on an “as is” and “as available” basis, unless otherwise specified in writing.

Football Republic makes no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, software and Products included on or otherwise made available to you through this Website, unless otherwise specified in writing. You expressly agree that your use of this Website is at your sole risk.

Football Republic does not warrant that this Website; information, content, materials, software or Products included on or otherwise made available to you through this Website; their servers; or e-mail sent from Football Republic are free of viruses or other harmful components.

To the full extent permissible by applicable law, Football Republic disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Football Republic shall not be liable for any damages of any kind arising from the use of this Website or from any information, content, materials, software or Products included on or otherwise made available to you through this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Parties other than Football Republic offer services or sell products on this Website. Football Republic is not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals. Football Republic does not assume any responsibility or liability for the actions, products, and content of all these and any other third parties.

Football Republic does not provide any warranty for the Products. Any warranty in relation to the Products, if provided, shall be from the manufacturer. For Products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; Product manuals, instructions and safety warnings may not be in destination country languages; the Products (and accompanying material) may not be designed in accordance with destination country standards, specifications, and labelling requirements. The Customer is responsible for assuring that the Product(s) can be lawfully imported into the destination country.

1.2. Indemnity:
You agree to fully indemnify Football Republic, its employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these Terms & Conditions or by your use of this Website, or the use of any other person accessing this Website using your account or your personal Information.

You agree to fully indemnify Football Republic and keep Football Republic fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct by you or by any breach of the contractual obligations arising out of these Terms & Conditions.

1.3. Governing law:

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and shall be subject to the exclusive jurisdiction of the courts of Malaysia.

1.4. General:

The Customer shall not assign or otherwise transfer any Contracts or any of its rights and obligations hereunder whether in whole or in part without the prior written consent of Football Republic. Any such unauthorized assignment shall be deemed null and void.

If any provision of these Terms & Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms & Conditions and the remainder of the provisions in question shall not be affected thereby.

5. Personalisation

1. PERSONALIZATION
We offer personalization for certain products. These products can be found in the ‘Personalization’ section of our website. Please ensure that the text you type into the ADD YOUR NAME & ADD YOUR NUMBER is correct and as per what you want. Please also note that the position of text and numbers may wary due to size and length of the texts and product. Items ordered via this channel will be processed like any other item on the website.

6. Contact Us

We have a full team here to cater to all your queries:
GENERAL ENQUIRIES
Email: social@al-ikhsan.com.my

CUSTOMER SERVICES:
Email: customer.service@al-ikhsan.com
Phone: 1800-22-8188
OUR CUSTOMER SERVICE: (10.00AM to 7.00PM – Monday to Friday)

ONLINE ORDERS
Email: XXXXX@al-ikhsan.com.my

ALL-STARS REWARD
Email: all-starsreward@al-ikhsan.com.my

VOUCHER PERSONNEL
Siti Nuramirah Hamzah
Email: Nuramirah.Hamzah@al-ikhsan.com.my
Tel: +603-77 300 700 Ext 574

CUST. SERVICES TEAM ORDER
i. Juliya Ahmad Rais
Email: Juliya.Rais@al-ikhsan.com.my
ii. Nabilah Ibrahim
Email: Nabilah.Ibrahim@al-ikhsan.com.my
iii. DIRECT LINE TEAM ORDER
Tel: +607-52 22 736 / +607-52 22 734
(10.00AM to 6.00PM – Monday to Friday)

7. 100% GENUINE PRODUCTS.

Here at Football Republic we are committed to provide you with genuine and high-quality range of products attained directly from our global brands partners at competitive prices.
*Place logos of all the brands here*

8. Gift Voucher

Watch this space.

We are working to come up with exciting Gift Vouchers for you to treat yourself or to share with your friends.